Terms & Conditions

These terms apply to all internet services provided by Five Stars Internet. By using our service you agree to them.

1. Service

We provide fiber internet at the speed of the package you choose. Actual speed can vary with your device, Wi-Fi coverage and the websites you use.

2. Billing

Packages are billed monthly in advance. Please pay before your due date; the service may be suspended until the bill is paid. Installation and equipment charges, where applicable, are told to you before installation.

3. Equipment

Equipment given by us (router, ONU, cables) must be kept safe. Damage caused by misuse, power surges or tampering may be charged.

4. Fair and legal use

The connection may not be resold or shared outside your premises without our permission, and may not be used for any illegal activity under the laws of Pakistan.

5. Support and faults

Report faults by phone or WhatsApp. We try to resolve issues as quickly as possible; outages caused by events outside our control (power failures, fiber cuts by third parties, natural events) are fixed as soon as they can be.

6. Package changes and disconnection

You can upgrade or change your package by contacting us. To disconnect, inform us before your next billing date and return any equipment provided by us.

7. Changes

We may update packages, prices or these terms. Changes will be shared on this website or with you directly.

Questions? Call 0346-2322007 or WhatsApp 0321-4035373.